FAQ
1 BUYING PARTS IN OUR WEB SHOP
1.1 Can you order parts for me?

No, unfortunately we can’t. We only buy & sell lots and overstock, so we can´t order any specific part.

1.2 If I send you a picture, can you tell me if you have that part in stock?

You have to search in our web shop. Please, use the extended search option.

1.3 I bought the wrong size, model etc. Can I change it or get my money back?

Yes, you can change or return the purchased items within 14 days of receiving your parcel but ONLY if the parts are still in the same condition and sealed and as long as the original package is not damaged.

Send us an e-mail to notify us what and why you would like to return. Include also your bank details and we shall send you a retour receipt for you to enclose with the goods. You can send the items to:

Ship Outlet Store
Carrer de Sevilla 47D
Pol. Ind. Fuente del Jarro
46988 Paterna - Valencia

Please note that we are not liable for any return costs. We also recommend you to send the package with a tracking number to avoid any losses while in transit.

Alternatively, you could notify us by e-mail and pop by during opening hours to either return or change the item.

1.4 Do I have warranty on new items?

We can´t give any factory warranty because we buy lots, overstock and auctions. Please, contact us if you have any technical problem with the item.

1.5 I need the items very urgently, can I come directly to the warehouse?

The warehouse is not always open, please check our opening hours. And if it is busy, please note that we need some time to collect the items.

If it´s very urgent please, buy the items online and send us an e-mail to discuss picking-up if we are closed.

Our opening hours are:

Monday 10am -1pm and 2pm -7pm
Tuesday 10am -1pm and 2pm -7pm
Wednesday 10am -1pm and 2pm -7pm
Thursday 10am -1pm and 2pm -7pm
Friday 10am -1pm and 2pm -7pm
Saturday Only on appointment
Sunday Closed
1.6 Can I have an invoice with IVA (VAT)?

Our items are subject to the tax laws, so on the provided invoice is “MARGIN” mentioned. This IVA is NOT deductible!

Some items in the web shop are subject to 21% IVA.  You will see that by the article price in the web shop and on the invoice.

The IVA is always included in the mentioned prices in our web shop!

1.7 When can I pick up the items that I reserved in the web shop?

The hours you can collect your items are

Monday 10am -1pm and 2pm -7pm
Tuesday 10am -1pm and 2pm -7pm
Wednesday 10am -1pm and 2pm -7pm
Thursday 10am -1pm and 2pm -7pm
Friday 10am -1pm and 2pm -7pm
Saturday Only on appointment
Sunday Closed

Please send us a quick email or WhatsApp if you are delayed on your way to pick up.

1.8 Are you open every day?

You can order from the website 24/7 but our opening hours to visit/pick up are

Monday 10am -1pm and 2pm -7pm
Tuesday 10am -1pm and 2pm -7pm
Wednesday 10am -1pm and 2pm -7pm
Thursday 10am -1pm and 2pm -7pm
Friday 10am -1pm and 2pm -7pm
Saturday Only on appointment
Sunday Closed

 

1.9 Can I come to your warehouse and look around?

Sorry, but that is not possible. You can use the Costumer Service Computer on our warehouse reception desk to check our stock and order/buy items.

1.10 How often do you get new items in your web shop?

We get new items nearly every day. Have a look in the web shop or subscribe to our newsletter to receive weekly information about the new items.

2 DELIVERY
2.1 How long does it take for my order to arrive? 

All orders submitted before 14.00 hours will be sent the same day and will be delivered on the mainland the next (working) day. After 14.00 hours they will be given to the transporter the next working day.

The delivery time for Baleares and Portugal is between 24 and 48 hours. All orders outside Spain to Europa will take between 48 hours to 72 hours.

2.2 I need the items urgently, can I pick them up?

Yes, you can. Either come to the warehouse during the opening hours or make an appointment by sending an e-mail or WhatsApp +34 689 126 807. Our opening hours are:

Monday 10am -1pm and 2pm -7pm
Tuesday 10am -1pm and 2pm -7pm
Wednesday 10am -1pm and 2pm -7pm
Thursday 10am -1pm and 2pm -7pm
Friday 10am -1pm and 2pm -7pm
Saturday Only on appointment
Sunday Closed

 

2.3 Do you send items to a PO Box, Marina, Yacht or Commercial address?

Yes, we do. We send your order to the provided address but we are not liable for any loss or damage.

3 RETURN OR CHANGE
3.1 I bought the wrong size, model etc., can I make a change or get my money back?

Yes, you can change or return the purchased items within 14 days of receiving your order. But ONLY if the parts are still in the same condition and sealed and if the original package is not damaged.

Send us an e-mail to notify us what and why you would like to return, including your bank details and we shall send you a retour voucher for our administration to add with the goods.

You can send the items to

Ship Outlet Store
Carrer de Sevilla 47D
Pol. Ind. Fuente del Jarro
46988 Paterna - Valencia

Please note that we are not liable for any return costs. We also recommend you to send the package with a tracking number to avoid any losses in transit.

Alternatively, you could notify us by e-mail and pop by during opening hours to either return or change the item.

4 SELLING TO SHIP OUTLET STORE
4.1 Can you give me a price if I send you an email with pictures?

Sorry, but we need to see the items first before we can give you a price.

4.2 Can I come to your warehouse with items I want to sell?

Only if you sent us an e-mail with information/pictures of the items before and we confirmed that we would like to see them.

4.3 Do you check electronic parts before you give a price?

Yes, we do. We prefer to estimate a price when the equipment is still installed on the boat/yacht, for example radars. We can test small electronics at the warehouse.

4.4 Can I get a receipt when I sell items to you?

Yes, we will give you a receipt.

4.5 Do you pay in cash or only by bank transfer?

We usually pay in cash, but bigger amounts will be transferred by bank or card to you.

Please note that we can ask for your ID!

 

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